GRIEVANCE POLICY

Each student shall receive a copy of the grievance procedure and the school shall maintain proof of the delivery. All complaints will be documented on the Student Grievance Form and are to be forwarded to the school director. The school director will review all completed complaint forms, and follow-up/investigate for resolution. The school will then maintain the complaint report including any associated documentation. The school will diligently work to resolve all complaints at the local school level.

Unresolved Grievances
Unresolved grievances should be directed to:
Texas Workforce Commission
Career Schools and Colleges Section
101 East 15th Street Room 226T
Austin, Texas 78778-0001
512-936-3100
http://csc.twc.state.tx.us

OR as an avenue of last resort:

Council of Occupational Education
7840 Roswell Road Building 300, Suite 325 Atlanta, Georgia 30350
800-917-2081 or 770-396-3898
www.council.org