Each student shall receive a copy of the grievance procedure and the school shall maintain proof of the delivery. All complaints will be documented on the Student Grievance Form and are to be forwarded to the school director. The school director will review all completed complaint forms, and follow-up/investigate for resolution. The school will then maintain the complaint report including any associated documentation. The school will diligently work to resolve all complaints at the local school level.

This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC-assigned school number is: S 3714.

The school’s programs are approved by TWC, as well as Department of Aging and Disability Services (DADS), Texas Health and Human Services, Veterans Administration (VA) and the Council for Occupational Education (COE).

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

OR as an avenue of last resort:

Unresolved Grievances
Unresolved grievances should be directed to:

Texas Workforce Commission
Career Schools & Colleges
101 East 15th St., Room 226T
Austin, Texas 78778-0001

Council of Occupational Education
7840 Roswell Road Building 300, Suite 325 Atlanta, Georgia 30350
800-917-2081 or 770-396-3898